Mercedes Benz Service Centre

The Prostar Difference 

  1. Exclusively Mercedes Factory Trained Technicians with at least 10 years experience each – Combined Mercedes Experience of over 60 years
  2. One of Melbourne longest operating Mercedes Specific Workshops – established in 1989
  3. Complete Mercedes Factory Tooling and the latest Mercedes Diagnostic Equipment
  4. The most competitive rates in the industry
  5. Service A starting from $230+, Service B starting from $360+
  6. Genuine Mercedes Benz Engine Oil used in every Service
  7. All factory procedures followed – we will not void your warranty
  8. Guaranteed Repairs – You are protected by a 2 year / 50,000km warranty covering you from manufacturing defects
  9. Alternate repair methods offered where the cost of genuine modules are excessive
  10. Courtesy Cars Available
  11. Complete Transparency – Required work photographed, quoted and sent via email before authorisation
  12. Both Genuine and OEM Parts offered giving you the best possible price without sacrificing quality

-What are OEM parts and why do we offer them?

We always recommend genuine Mercedes parts in critical assemblies but our unwavering industry presence has helped us secure strong links to OEM Mercedes manufactures for other parts. OEM is an acronym for Original Equipment Manufacturer. In most cases these parts originate from the same factory line as their genuine counterparts, differing only by the absence of a Mercedes 3 pointed stamp and the subsequent price markup this marking incurs. We do not recommend the use of aftermarket parts in most cases as they often fail prematurely and are not equivalent to the genuine/oem counterpart.

Have you ever managed to inspect your brake caliper? If so you may notice the ATE stamp to your surprise. That’s because ATE manufacture brake components for Mercedes Benz. At Prostar we provide ATE brakes as an alternative to Mercedes as they are the same part. Similarly when it comes to suspension components we can recommend Lemforder as an alternative, an OEM manufacturer that meets all stringent factory specifications.

-Why do we use Genuine Mercedes Benz Lubricants and Fluids?

Unlike other service facilities, we only use Genuine Mercedes Branded Engine Oil, Transmission Fluids and Antifreeze. After years of servicing and repairs on the Mercedes Benz Brand, we have seen time and time again the damage cheaper lubricants can cause to your vehicle over time. Blocked PCV units, fouled breather cases and oil galleries, Transmission Shift Issues,  stretched timing chains especially on the m271 engine, and variable camshaft sprocket faults can occur as a result of service providers attempting to cut operating costs by using inferior lubricants. Furthermore we charge a discounted rate on all fluids and lubricants and are in most cases cheaper than the price charged for aftermarket lubricants.

-Why do we only work on Mercedes Vehicles?

Prostar works exclusively on Mercedes Benz vehicles. Whether it be a classic w113 280SL Pagoda restoration or a scheduled Service B6 on the current flagship Mercedes Benz S63, we are able to provide a true dealership alternative at a fraction of the cost. All tooling is geared towards Mercedes Benz, all factory training is Mercedes Benz specific, and all diagnostic equipment and procedures follow Mercedes Benz requirements, furthermore we have several alternate repair methods specific to Mercedes that result in large savings on repairs. We do one thing very well, and that’s Mercedes Benz.

-The End Result

One of the leading factors as to why we have retained and expanded our client base for over 30 years comes down to our personalised service tailored to our customers. To this day we have been able to maintain our original customer base and welcome the influx of new customers who come to us seeking an alternative to excessive dealership and independent service provider costs. With over 60 years combined experience, we are able to quickly diagnose the entire gamut of Mercedes models.

  • Are you happy with your previous dealer or independent service?
  • Are they transparent, quick, efficient and affordable?
  • Can they provide you with true dealer level servicing?
  • Do they exclusively specialize in the Mercedes Benz Brand?
  • Ask yourself these questions and if you have any doubts try us… you won’t be disappointed